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If you want to return / exchange the item (except the lingerie) , you have 14 days after receiving to send it back with courier service and send us the tracking number. We will make a money refund just after receiving a parcel back.
Bras, panties and bodysuit are non-refundable.


When returning/exchanging items to us, please ensure they are in "as new" condition, well packaged in their original packaging and an envelope size is the same as you got. We cannot guarantee full refund in case of damaged returns.


Just send us an e-mail order@my812.ru with full information: which item you'd like to return and why. And we'll send you all instructions.


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